Neo-Cells privacy
Privacy Policy for Neo-Cells Patients
This privacy policy explains how Neo-Cells and Dr. Esparza handle information shared through this practice website, consultation forms, and patient portal features.
Information we collect
When you contact Neo-Cells or create a patient account, we collect the information you choose to share, such as your name, email, phone or WhatsApp, country, preferred language, health questions, treatment interests, uploaded documents, and messages with the care team. We may also collect basic technical information such as IP address, browser, and page submitted from for security, consent records, and site reliability.
How your information is used
Your information is used to respond to your consultation request, support medical intake, coordinate communication with the practice, review documents you provide, and help plan appropriate next steps. Information you share may be reviewed by the Neo-Cells care team, Dr. Esparza, and authorized staff involved in your inquiry or care.
How information is protected
Neo-Cells limits access to authorized team members and uses reasonable administrative, technical, and operational safeguards for patient communications. No website or email system can guarantee perfect security, so sensitive medical details should be shared thoughtfully and through the patient portal when available.
Your choices
You may ask the practice to update your contact information, stop non-essential communications, or review how your inquiry is being handled. If you believe information was submitted in error, contact the practice so the team can review the request.
This website and patient portal are not emergency channels. If you have an emergency or urgent medical concern, seek immediate local medical attention.